Description
CSPI is hiring a remote Software Support Representative to provide first-level support for Aurora Document software through phone, email, and web. The role involves troubleshooting application issues, managing support cases, escalating complex problems, traveling to financial institutions for installations and training, monitoring hardware performance, and maintaining product knowledge. Candidates need an associate degree in a relevant field and at least two years of experience in financial institution, IT support, or a customer-facing technical role, with knowledge of loan processing applications helpful. The position offers a competitive base salary, medical and dental benefits, a 401(k), and remote work flexibility with travel as needed.
