Description
Jack Henry is hiring a remote Tier 1 Support Specialist to provide first-line phone and ticket-based support for banking clients using its loan platform and related systems. The role troubleshoots application and service issues, researches problems, escalates complex cases, monitors service-level standards, and may assist with training, hardware capacity, and on-call support. Candidates need at least four years of financial institution experience, including back-office operations and loan processing, plus at least one year of professional customer service experience. The position is ineligible for immigration sponsorship and requires candidates to live within approximately 70 miles of one of four office locations.
