Software Support Specialist at A-dec

Location: Newberg, Oregon
Type: Full-time

Description

The Software Support Specialist (SSS) I at A-dec provides technical support for complex software issues, focusing on customer satisfaction. Responsibilities include resolving advanced SaaS and connectivity problems, assisting with onboarding, providing demos, and acting as a liaison between product teams and customers. The role emphasizes knowledge sharing and continuous improvement.

Required Skills

Communication Skills
Network Technologies
iOS and Android Platforms
Operating Systems
Resource Utilization
Wireless Network Settings
CRM Systems

Additional Information

Required Previous Experiences: 3+ years in technical or software support, preferably in a Tier 2 capacity.
Experience supporting SaaS platforms or cloud-based applications.
Experience working in a cross-functional environment with product, sales, and training teams.
Preferred Qualifications: Training or certification in software QA.
Training or certification in IT support is desired.
Experience using Python and TypeScript to interact with APIs is desired.
Experience supporting IoT systems where MQTT is used for device-to-cloud and cloud-to-device communications is a plus.
Background in dental or medical device software is a plus.
Coursework towards an associate or bachelor’s degree in a technical field like computer science, information technology, or related technical field is desired, and can be used as an offset for some of the required years of experience.