Description
AEM is hiring a fully remote Software Support Specialist based in Australia to provide customer support and onboarding for its environmental monitoring software. The role covers software troubleshooting, deployment support, configuration, customer training, documentation, and CRM/ERP activity tracking. Candidates need a relevant degree or equivalent experience, at least two years of technology customer support experience, strong communication and analytical skills, and Microsoft Office proficiency. The position requires Australian work eligibility without sponsorship, a federal background check, and occasional domestic travel; the stated compensation range is AUD 60,000–85,000 per year or hour.
