Description
EventConnect is hiring a full-time, entry-level Software Support Specialist to provide Tier 1 technical and functional support for EventConnect users through phone, email, chat, and ticketing systems. The role troubleshoots reservation, event, and workflow issues; documents and escalates bugs; supports key operational workflows; monitors support queues; and collaborates with Customer Success, Product, and Engineering teams. Candidates need a development background, familiarity with programming, scripting, or small application building, strong communication and problem-solving skills, and the ability to learn quickly in a fast-paced environment.
