Description
Jack Henry is hiring a remote Software Support Specialist for its SilverLake Deposits team to provide frontline support for financial institutions using the JHA Silverlake Deposits platform. The role focuses on level-one troubleshooting, case management, researching and resolving deposit-operations and payment-related software issues, answering application questions, and escalating issues as needed. Candidates must have at least 5 years of experience in a bank or credit union with back-office Deposit Operations, plus 1 year in a professional or corporate customer service environment. The position is remote but limited to applicants living within approximately 70 miles of certain office locations, requires flexibility for evenings/weekends and an on-call rotation, and does not offer immigration sponsorship.
