Description
Jack Henry is hiring a remote Software Support Specialist for its SilverLake ACH/Wire Processing team to provide frontline, client-facing support for banking customers using the SilverLake ACH and wire processing platform. The role focuses on level-one troubleshooting, case management, researching and resolving software and service issues, and supporting financial institutions with payment-processing questions. Candidates need extensive experience in bank or credit union back-office operations, especially ACH and wire processing, plus prior professional customer service experience. The position is remote but limited to candidates within approximately 70 miles of specified office locations, requires flexibility for evenings/weekends and an on-call rotation, and is not eligible for immigration sponsorship.
