Description
Rithum is hiring a Software Support Specialist to provide Tier 1 and Tier 2 client support through portal, email, telephone, and chat; document issues and resolutions; escalate complex requests to Engineering; participate in after-hours on-call coverage; maintain knowledge-base resources; identify support trends; and mentor new team members. The role requires at least one year of computer, technical, or call-center client-service experience, familiarity with Windows and Microsoft Office, ticketing and CRM software, and experience using AI tools. It is remote-first, may require scheduled shifts for global coverage, and offers a base salary of $45,000–$70,000 per year plus a discretionary bonus and benefits.
