Description
Tyler Technologies is hiring a full-time Software Support Specialist for its Recreation Management Support team. The role serves as the first point of contact for application, infrastructure, and service issues; responds to incidents and requests; troubleshoots and resolves technical problems; manages ticket lifecycles; communicates major incidents; documents procedures; and analyzes incident trends. The position requires a rotating 24x7 on-call schedule, strong customer service and communication skills, and experience in service desk, hardware troubleshooting, and SQL environments.
