Description
The Software Support Specialist provides inbound phone, web, and email support for Tyler Technologies’ software products, troubleshoots client issues, documents resolutions, and escalates complex matters. The role also delivers virtual training, leads demonstrations, develops training materials, audits client systems, and recommends workflow and AI-enabled improvements. It requires strong communication, analytical, instructional, and problem-solving skills, along with experience in software support, help desk, or SaaS environments; a related bachelor’s degree is preferred.
