Description
Square 9 is hiring an entry-level Software Support Specialist to provide Level 2 and 3 support for customers and resellers using its document and content management solutions. The role involves troubleshooting software issues, resolving deployment and usage problems, collaborating with development and QA teams, maintaining knowledge-base articles, managing support projects, and communicating with customers and internal teams. Required qualifications include entry-level technical or customer-facing experience, a high school diploma or equivalent, strong technical communication skills, and proficiency with Windows platform infrastructure including ASP.Net, IIS, Message Queuing, and Authentication. SQL Server experience, consultative customer relationships, public speaking, organizational skills, and a criminal background check are preferred or required.
