Description
The Software Support Technician provides day-to-day support for ASI-owned software across campus units, including user setup and removal, roles and permissions, low-risk configuration, knowledge-base updates, troubleshooting, UAT checklists, license and account tracking, access reviews, and vendor ticket coordination. The role works on campus for up to 20 hours per week, with shifts based on operational need and possible evening or weekend hours. Candidates need coursework toward a CS, IS, MIS, or related degree, 6–12 months of application support or service desk experience, strong communication and customer-service skills, and the ability to work independently and with a diverse student population.
