Summary from listing
The Customer Software Support Engineer supports and manages customer-facing software activities for Lam products, including escalations, upgrades, patch creation and testing, install-base maintenance, troubleshooting, root-cause analysis, and customer readiness for new features. The role requires a bachelor’s or master’s degree in engineering, 5–8 years of experience, strong analytical and communication skills, knowledge of computer architecture and operating systems, and prior customer-management experience. Desired experience includes real-time control systems and semiconductor equipment manufacturing. The role may be performed in an On-site Flex or Virtual Flex hybrid arrangement.
