Description
Lam Research is hiring a Customer Software Support Engineer to manage customer-facing software activities for Lam etch and deposition products. The role includes escalation management, software upgrades, patch creation and testing, install-base maintenance, troubleshooting, root-cause analysis, customer readiness support, documentation, and customer-site visits. Candidates need a bachelor’s or master’s degree in engineering, 5–8 years of experience, strong analytical and communication skills, knowledge of computer architecture and operating systems, and prior customer-management experience; semiconductor equipment and real-time control-system experience are desired. The role may be performed under an on-site Flex or Virtual Flex hybrid model.
