Description
Zuma is hiring a remote Technical Support Agent to provide clear and professional customer support across phone, ticketing systems, live chat, and screen-sharing tools. The role involves resolving complex technical issues, educating customers on platform use, reproducing and escalating technical problems to Engineering, and managing customer expectations. Candidates need 3–4 years of technical support experience, strong English communication, familiarity with JIRA, Zendesk, Slack, and Google Meet, comfort working across time zones, and experience with cloud-based web applications, third-party integrations, and agentic AI, machine learning, or natural language processing applications.
