Description
Kaleidoscope, an Infosys Company, is seeking an experienced NICE CXone Solution Architect to design, implement, optimize, and transform enterprise contact center solutions. The role covers NICE CXone architecture, IVR and ACD routing, omnichannel engagement, CRM and telephony integrations, cloud migration, AI and automation, security, performance, and leadership across business, technology, infrastructure, development, and vendor teams. Candidates need a bachelor's degree in a relevant field, at least five years of enterprise contact center solution experience, and at least three years of NICE CXone architecture and administration experience.
