Description
Certa is hiring a Solution Engineer (Post-Implementation) to support the stability, reliability, and correct usage of its SaaS platform. The role focuses on troubleshooting break/fix issues, diagnosing configurations and integrations, managing tickets and escalations, protecting scope, documenting knowledge, and identifying platform improvements. It requires 1–3 years of relevant technical support or solutions engineering experience, SaaS configuration knowledge, strong communication skills, and alignment with U.S. Pacific Time business hours. The position is remote-first and globally hireable, with offices in London, San Francisco, and Jaipur.
