Summary from listing
National Grid is hiring a Problem Management Manager to own application maintenance and problem management for Customer Billing and Meter-to-Cash, lead incident resolution and preventive analysis, govern ITSM and vendor delivery, manage compliance and regulatory controls, and lead improvement, transition, and support-organization leadership. The role is hybrid and open to candidates based in Waltham, Massachusetts; Brooklyn, New York; or Syracuse, New York, with salaries ranging from $133,000 to $188,000 annually depending on location. A bachelor’s degree in computer science, engineering, or a related field and 10+ years of technology experience supporting large-scale, business-critical enterprise applications are required, along with 5+ years leading application maintenance or support organizations.
