Description
Orange Business is hiring a Contact Center Solutions Engineer to lead the design, build, deployment, L3 support, and engineering of NICE CXOne and Cisco Webex Contact Center solutions. The role covers conversational AI, IVR, omnichannel routing, CRM integrations, reporting, automation, troubleshooting, design documentation, customer acceptance testing, and monitoring-tool development. It involves full-lifecycle implementation work with customers and project teams, and offers a hybrid work arrangement.
