Solution Support Engineer at Spektrum

Department: NATO Communications and Information Agency (NCIA)

Language

Location: The Hague, South Holland
Level: mid
Posted: Sep 28, 2026

Description

The Solution Support Engineer will provide 24/7 Level 2 on-call support for NATO AirC2 services, resolve software, hardware, integration, application, network, and release issues, and contribute to solution architecture, requirements, systems development, and on-site engineering changes. The role is based on-site in The Hague, Netherlands, with possible travel to other NATO sites, and requires a valid National or NATO Secret personal security clearance along with relevant technical experience and ITIL training or certification.

Required Skills

AirC2
Cloud platforms
API integration
Debugging
Technical support
ITIL

Additional Information

Minimum Education: Higher vocational training in a relevant discipline with three years of post-related experience, or a secondary educational qualification with five years of post-related experience.
Required Previous Experiences: Experience diagnosing and resolving software, hardware, and integration issues
Experience with cloud platforms
Experience in a customer-facing technical support, customer service, or help desk role
ITIL foundation or advanced training and certification
Preferred Qualifications: Previous knowledge of NATO AirC2 services
Software design, implementation, and testing
Programming languages, techniques, and methodologies
Software engineering standards and design patterns
Agile software development methodologies
Onsite installation and configuration in a military environment
NATO, FAS, software lifecycle, and NATO policy experience
Translation Company Name: Spektrum

About Spektrum

Spektrum

Aerospace and defence11-50

The sharing of knowledge and experience is the most effective method of broadening the collective capabilities of any market segment. The more diverse and capable the supplier ecosystem, the more resilient and effective the solution, products and services provider will also prove.

Who they serve

SPEKTRUM GROUP focuses on apex purchasers within international institutional organisations and English-speaking national governments and ministries of defence.

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