Description
Experian is hiring a Global Telephony and Contact Center Architecture Lead to own the end-to-end technical design and standards for Teams Calling, NICE contact center, PSTN/calling, carrier/SBC, routing, numbering, porting, recording, QA, analytics, and compliance-aligned architectures. The role leads the modernization from legacy Avaya and other on-premise systems to cloud SaaS models, supports regional deployments, and produces executive-ready architecture artifacts. It requires 10–15+ years of enterprise telephony and contact center experience, cloud modernization expertise, and strong partner communication and governance skills; the position reports to a Senior Director and is hybrid.
