Description
Experian is hiring a Global Telephony and Contact Center Architect to own the end-to-end technical design and standards for Teams Calling, NICE contact center, PSTN/calling, carrier/SBC, routing, numbering, porting, recording, QA, analytics, CRM integrations, and compliance-aligned architectures. The role leads the modernization of legacy Avaya and Cisco/Ribbon systems toward a cloud-first, Teams-centric model, supports APAC and EMEA transformation, and produces reference architectures, sequencing plans, risk statements, and executive decision artifacts. It requires 10–15+ years of enterprise telephony and contact center experience, cloud modernization expertise, and strong partner communication and governance skills; the role reports to a Senior Director and is hybrid.
