Description
NiCE is hiring a Solutions Architect / Subject Matter Expert for its CXOne Services and Support organization. The role is customer-facing and consultative, providing technical configuration, best-practice guidance, customized training, business analysis, solution design, and product leadership for CXOne Agent products. It also coordinates internal resources, manages customer relationships and Salesforce case loads, and mentors employees. The position requires a technical or business degree or equivalent experience, at least 8 years of customer engagement and industry experience, and 1–3 years of contact-center or technical customer-support experience.
