Description
The Solutions Engineer II supports the Solutions Engineering Team Lead by resolving Trial Interactive service desk tickets, handling Level 1 escalations, assisting with data migration and post-deployment testing, helping build large-scale high-availability systems for enterprise life sciences clients, creating custom eLearning videos, and supporting the onboarding and training of Solutions Engineer I. The role requires a bachelor’s degree in computer science, at least five years of product development and technology operations engineering experience, and knowledge of web applications, SOA, web services, troubleshooting, TSQL, Windows and Linux systems, and Microsoft Office.
