Description
The Solution Engineer for Support acts as a Tier 2 technical specialist for Root’s client support, investigating and fixing production issues at code, configuration, and integration levels; resolving escalated tickets; building approved Change Requests; and collaborating with Client Success and Delivery. The role requires strong JavaScript/TypeScript, Node.js, Git, API, and integration skills, along with a bachelor’s degree in a technical or scientific field and at least three years of developer, technical support, or implementation engineering experience.
