Solutions Specialist at Phoenix

Setup: Remote
Location: Pocklington, England
Type: Full-time
Posted: Jun 4, 2026

Description

Phoenix, a leading UK IT solutions and managed service provider specializing in the public sector, is seeking a Solutions Specialist. This junior role involves assisting early-stage strategic conversations with customers regarding Microsoft 365 Copilot, Copilot Studio, and agent-based solutions as part of a wider AI workforce. The specialist will lead customer engagement, translate business challenges into AI opportunities, act as a strategic lead during discovery and delivery, and drive adoption of AI solutions.

Required Skills

Microsoft 365
Copilot capabilities
Presentation
Public Speaking
Customer Demo Delivery
Problem-solving skills
Collaborative Mindset

Additional Information

Required Previous Experiences: Experience in a customer-facing or sales-focused role within an IT reseller, MSP, or channel partner environment.
Preferred Qualifications: Strong understanding of Microsoft 365, including core workloads and emerging Copilot capabilities.
Excellent presentation, public speaking and customer demo delivery skills, with confidence running workshops, briefings and live product demonstrations.
Ability to engage and communicate effectively with both technical and non-technical stakeholders.
Commercial awareness with experience identifying opportunities and supporting solution positioning.
Interest in AI and emerging technologies, with a desire to develop knowledge in Copilot, automation and agent-based solutions.
Strong problem-solving skills, with the ability to link business challenges to technology-led outcomes.
Collaborative mindset with experience working alongside sales, pre-sales and delivery teams.