Description
The Workforce Management, Quality and Analytics Application Consultant works with VRS Business Consultants to help NICE customers realize value and increase adoption of WFM, Quality, and Analytics solutions. The role provides application design guidance, configuration support, testing, best-practice recommendations, project planning, ROI analysis, customer relationship management, and thought leadership. It requires at least 8 years of relevant experience, including 3 years supporting a contact center environment, strong communication skills, and willingness to travel up to 60%. The position follows a hybrid NiCE-FLEX model with two office days and three remote days per week and reports to a Tech Manager.
