Description
The Specialist, Customer Care Operations Project Management supports Customer Care and call center initiatives by executing predefined project assignments with increasing independence. The role applies project management fundamentals to scope, quality, schedule, and resource management; uses AI and digital productivity tools; validates AI-generated information; performs front-end system testing; documents results; monitors projects; and coordinates with stakeholders. It requires 1–3 years of relevant project management experience, knowledge of project management principles and tools, basic Microsoft Office proficiency, and practical experience with generative AI. The position is remote anywhere in the United States except Alaska and offers a base salary range of $62,643 to $113,747.
