Description
The Senior Specialist CX role supports dsm-firmenich’s Customer Experience department by managing order-to-cash processes, customer requirements, escalations, non-conformities, KPIs, and stakeholder reporting. The position is permanent, follows a day-shift schedule, and can be performed from Barcelona, Spain; Grasse, France; or Dax, France. Candidates need a degree in Business, Supply Chain, or Economics, at least two years of relevant experience, advanced English, customer focus, communication skills, and mandatory SAP knowledge; French is preferred.
