Description
The IT Provisioning Specialist manages logical access for employees, consultants, contractors, and temporary workers, including provisioning, de-provisioning, access modifications, approvals, recertifications, audit evidence, and ticket resolution within established SLAs. The role supports users with access issues, maintains Service Catalog and ticketing workflows, develops scripts to automate provisioning, documents operations, evaluates technology improvements, and provides training. It requires hands-on Active Directory and access-control experience, Exchange administration in Office 365, ServiceNow, Microsoft tools, security and audit knowledge, and strong customer-service and communication skills.
