Description
The Problem Manager is the global process lead responsible for reducing the likelihood and impact of incidents across business-critical insurance services. The role governs reactive and proactive Problem Management, root-cause analysis, workarounds, known errors, corrective actions, ServiceNow data standards, recurrence reporting, and operational risk reduction. It also mentors junior Process Analysts and collaborates with technical and business teams. The position requires 15+ years of relevant professional experience, global enterprise ITSM experience, senior Problem Management governance, ServiceNow expertise, and the ability to influence technical owners and vendors.
