Description
TTEC is hiring a Quality Assurance Specialist to evaluate and analyze customer interactions, audit operational procedures and KPIs, coordinate quality audits, facilitate calibration sessions, develop quality documentation, and analyze quality reports. The role reports to the Quality Assurance Manager and may be performed onsite, off-site, or remotely depending on business needs. Candidates need a high school diploma or equivalent and at least six months of customer service and call center experience, along with data interpretation and reporting skills. The posting lists work locations in the Philippines, including Cebu, Lipa, Pampanga, and Sta. Rosa, and mentions paid time off, wellness and healthcare benefits, and performance bonus opportunities.
