Description
Alldigi Tech Limited is hiring a Patient Service Representative to serve as the primary contact for patients and healthcare providers. The role manages Tier 2 calls and escalations, processes referrals, handles sensitive patient information, resolves queries, maintains call records, collaborates with cross-functional teams, and ensures compliance with healthcare and HIPAA regulations. The position requires strong English communication, critical thinking, empathy, organization, independent call-handling, and willingness to work night shifts; relevant healthcare experience and healthcare software proficiency are advantageous.
