Description
The Senior Analyst provides second-level technical client support in a 24/7 managed services environment, handling cyber security analysis, operating system troubleshooting, system crashes, bug fixes, packet captures, configurations, backups, appliance and network repairs, and infrastructure issues. The role also escalates unresolved issues, performs root cause analysis, mentors less senior resources, and requires a bachelor's degree or three-year technology-related diploma plus relevant certifications and IT support experience. The position works seven days per week, including weekends, holidays, and overtime, and pays $75,000.
