Description
The Customer Intelligence Senior Analyst leads advanced customer-data analytics, including complex survey design, A/B testing, customer-behavior modeling, SQL and Excel analysis, predictive forecasting, and cross-functional reporting. The role collaborates with Revenue Management, Network Planning, Loyalty, Marketing, and executive teams; mentors junior analysts; and develops dashboards and automated insights across customer data platforms and other analytics tools. It requires a bachelor’s degree, at least three years of data analytics or business intelligence experience, and authorization to work in the United States.
