Description
Lyft is hiring a Safety Support Specialist to serve as the highest level of escalation for Safety Support teams, providing empathetic, end-to-end support to customers involved in the most serious safety incidents. The role includes victim advocacy, risk identification, mediation, case reviews, coordination with operations, crisis communications, and safety-policy teams, while also contributing to process improvements. It requires at least two years of experience managing sensitive customer cases, strong communication and judgment, autonomy, and flexibility for non-traditional hours.
