Description
Globality is hiring a Sr. Associate, Customer Success to manage enterprise client relationships across implementation, adoption, expansion, and renewal. The role supports client training and adoption, identifies additional use cases, partners with sales and product teams on account growth, and owns account-health metrics such as NPS and NRR. Candidates need at least two years of consulting, account management, or client-facing experience, an undergraduate degree, strong stakeholder communication and problem-solving skills, Microsoft proficiency, and preferably business intelligence, procurement, or technology/AI experience. The position is in-office four days per week in Palo Alto, with one day remote, and offers an annual base salary of $70,000 to $90,000.
