Description
The Customer Support Agent will manage inbound leads across phone, email, chat, WhatsApp, and social media; qualify customers; maintain CRM records; provide personalized jewellery recommendations; upsell and cross-sell; and meet sales targets while delivering a premium consultative customer experience. The role requires a bachelor’s degree in Business, Marketing, or a related field, 1–3 years of relevant experience, strong communication and negotiation skills, CRM familiarity, and knowledge of jewellery products and luxury market trends.
