Description
OpenText is hiring a Senior Client Success Program Manager in Waterloo, Ontario, to design, implement, and optimize scalable client success programs across the client lifecycle. The role leads cross-functional initiatives involving onboarding, adoption, value realization, renewals, retention, and expansion; develops operational processes, dashboards, KPIs, and reporting frameworks; and partners with executive stakeholders across Client Success, Sales, Product, Marketing, Support, Renewals, Finance, and Operations. The position requires at least eight years of relevant experience, a bachelor's degree, and familiarity with platforms such as Gainsight, Salesforce, Dynamics, Tableau, or Power BI, with an MBA preferred.
