Description
OpenText is hiring a Senior Client Success Program Manager in Waterloo, Ontario, to design, implement, and optimize scalable client success programs across the client lifecycle. The role leads cross-functional initiatives involving onboarding, adoption, value realization, renewals, retention, and expansion; develops operational processes, dashboards, KPIs, and reporting frameworks; and partners with executive stakeholders to improve client outcomes and organizational effectiveness. It requires 8+ years of relevant experience, a bachelor's degree, and familiarity with SaaS operations, program management, customer success, and AI-enabled platforms.
