Description
Microsoft is hiring a Customer Success Manager focused on complex cloud and infrastructure customers. The role translates customer and partner needs into scalable solutions, advises on architecture, security, resilience, AI, and operational readiness, supports consumption and usage expansion, manages technical and business risks, and leads customer and partner relationships through the C-suite. It also provides technical leadership, mentors teams, contributes to product and process improvements, and participates in external technical communities. The position requires a bachelor's degree and 7+ years of relevant experience, with additional preferred qualifications including 12+ years of experience, a master's degree, 8+ years of experience, customer-facing and technical project leadership experience, and cloud technical certification.
