Description
Crusoe is hiring a Senior Cloud Support Engineer to provide technical support and incident management for its GPU cloud platform serving AI/ML, physics simulations, and computational biology customers. The role includes Zendesk support, 24/7 on-call rotation, VM and hardware troubleshooting, alert triage, maintenance testing, collaboration with SRE, networking, and storage teams, and knowledge-base development. It requires a bachelor's degree or 4+ years of equivalent technical experience, strong Linux and Git skills, cloud and HPC knowledge, and 5+ years of customer support experience. The position is full-time, on-site for weekday shifts, and pays $135,000–$165,000 plus bonus and equity.
