Description
Klar is hiring a Senior CX Specialist to own and scale customer experience initiatives using data, automation, and AI. The role leads end-to-end projects, designs automated workflows and AI-powered solutions, analyzes operational KPIs and customer behavior, optimizes processes, manages knowledge, and collaborates with Product, Operations, Data & AI, and other stakeholders. It is a full-time hybrid position based in the Mexico City office, requiring a bachelor’s degree in engineering or an analytical field, analytical and programming skills, project management ability, strong communication, and advanced English proficiency.
