Description
The Senior Customer Service Engineer provides senior-level repair, troubleshooting, installation, and desk-side support for technology-based products in end-user computing environments. The role supports VIP clients, performs complex hardware and software troubleshooting, manages and secures IT assets, handles change management and IMAC activities, communicates repair status, and recommends process improvements. It requires technical school certification or equivalent 4–7 years of relevant experience, hardware and configuration knowledge, Microsoft Office proficiency, ITIL knowledge, ticketing-system knowledge, Active Directory experience, and strong customer-facing communication skills.
