Description
Contentstack is hiring a Sr. Customer Success Manager to manage a portfolio of approximately 20–25 high-value enterprise accounts with at least $5M in ARR. The role owns multi-year success plans, executive relationships, retention and churn risk management, business reviews, expansion opportunities, and customer insights, while mentoring CSMs and collaborating with Sales, Product, Marketing, and other teams. Candidates should have 8–12 years of relevant experience, strong commercial and negotiation skills, enterprise SaaS and composable/MACH knowledge, CRM and AI tooling experience, and be located in the Central Time Zone; Austin, Texas is a plus. The salary is $115,000–$135,000.
