Description
Smartsheet is hiring a Senior Customer Success Manager to build strategic relationships with large enterprise customers, develop AI adoption roadmaps and customer success plans, manage executive-level stakeholder relationships, drive value realization and expansion, and provide customer insights to internal teams. The role requires at least 8 years of enterprise Customer Success or Strategic Account Management experience, strong SaaS and transformational engagement expertise, and the ability to travel regularly. It reports to a Manager of Customer Success, offers remote work from registered locations in the United States, and provides a US base salary range of $112,500 to $142,500 plus an incentive opportunity.
