Description
iSpot is hiring a Senior Support Analyst to serve as a senior technical support and client-facing point of contact across its client portfolio. The role owns complex Zendesk ticket escalations, account provisioning, backend and UI troubleshooting, MySQL data verification, tracking-pixel QA, API diagnostics, outage communications, process improvements, and mentorship of lower-level analysts. It requires 4+ years of database and API diagnostics experience, 3+ years of tracking and pixel QA experience, and 4+ years of platform and operations experience, along with strong technical writing, communication, and problem-solving skills. The position offers a hybrid or fully remote schedule depending on location and responsibilities, with a target cash compensation range of $83,018 to $101,280 USD annually and equity eligibility.
