Description
The Billing Inquiry Analyst serves as a customer-facing billing liaison for strategic customers, including the organization's Top 20 accounts. The role investigates and resolves medium- to high-complexity billing inquiries, disputes, escalations, and exception requests; analyzes contracts, pricing, usage records, and billing systems; partners with cross-functional teams; and improves billing accuracy and operational efficiency. The position requires a bachelor's degree or equivalent experience, at least three years of relevant billing or customer-support experience, strong analytical and communication skills, and familiarity with billing systems, CRM, ERP, and Microsoft Office. The pay range is $57,150 to $80,000, with possible performance-based bonuses and restricted stock unit awards.
