Description
Gartner is hiring a Senior Director, Analyst to lead research and client-facing insights for the Customer Service and Support Technology team. The role covers CRM, contact center, knowledge management, and conversational AI technologies; market analysis; vendor evaluation; client presentations; sales and service support; media representation; and mentoring analysts. Candidates need strong writing, presentation, data-analysis, executive communication, and organizational skills, along with a bachelor's degree or equivalent experience and at least 12 years of relevant experience. The position is remote, requires up to 15% travel, and offers a base salary of 172,000–202,500 USD plus bonus or uncapped sales incentives.
