Sr. Director, Technical Program Management at ServiceNow

Setup: Remote, Hybrid
Location: California
Type: Full-time
Level: not_specified
Posted: Jul 15, 2026

Description

ServiceNow is looking for a Sr. Director, Technical Program Management to lead a team delivering Product Innovations for the Product and Technology organization. The role involves operating as an AI-native leader, leveraging AI tools to accelerate program delivery, synthesizing intelligence across workstreams, and modeling scalable ways of working. The successful candidate will strategically think, possess extensive competence in technical Program Management, and effectively collaborate with senior executives.

Required Skills

Technical Program Management
Enterprise Software/SaaS Industry
Disciplined Execution Skills
Effective Communicator
Team Player
Self-Starter

Additional Information

Required Previous Experiences: 15+ years of work experience, preferably in Technical Program Management driving software product development efforts.
Preferred Qualifications: Expertise in the enterprise software/ SaaS industry
High energy, disciplined execution skills, and willingness to do whatever it takes to deliver results
Ability to see the big picture while also being execution-oriented to improve operational excellence
Effective communicator (both verbally and in writing) who uses AI tools to draft, refine, and tailor communications — able to convey complex ideas clearly across executive and working-level audiences at speed
Experience in building trusting relationships and influencing others
Team player and self-starter who uses AI to stay ahead of complexity — comfortable directing AI agents, iterating on outputs, and operating with speed in ambiguous, high-stakes environments